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Understand our cancellation and refund terms for bookings.
Last updated: July 2024
We offer free cancellation on most bookings up to 24 hours before the scheduled pickup time. Cancellations made within this period will receive a full refund with no questions asked.
Cancellations made less than 24 hours before the scheduled pickup time may be subject to a cancellation fee equivalent to one day's rental charge. We recommend contacting us as soon as possible if you need to cancel.
If you fail to pick up your rental vehicle at the scheduled time without prior notice, the booking will be considered a no-show. No-show bookings are non-refundable.
Booking modifications, including changes to dates, times, or vehicle type, can be made free of charge up to 24 hours before pickup. Late modifications may incur additional charges depending on availability.
Refunds for eligible cancellations will be processed within 5-10 business days. The refund will be issued to the original payment method used for the booking. Please note that your financial institution may take additional time to reflect the refund.
In certain circumstances, such as early returns or vehicle downgrades, partial refunds may be issued at our discretion. The amount will be calculated based on the unused portion of the rental period.
We understand that unexpected situations can arise. Please contact our customer support team to discuss your specific circumstances. We will review each case individually and work with you to find a fair solution.
For cancellations, refunds, or any questions about this policy, please contact us:
Phone: +1 (323) 556-7890
Email: support@carresservedesk.com
1829 GRIFFITH ST, PHILADELPHIA, PA 19111-2905