Privacy Policy

Effective Date: July 31, 2026

Welcome to carresservedesk.com ("Website," "we," "our," or "us"). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and car rental services.

1. Information We Collect

When you use our website or book a vehicle, we may collect:

Personal Information

• Full name
• Email address
• Phone number
• Billing and payment information
• Driver's license information
• Residential address
• Date of birth (if required for rental eligibility)

Booking Information

• Pickup and return locations
• Rental dates and times
• Vehicle preferences
• Reservation details
• Booking history

Technical Information

• IP address
• Browser type
• Device information
• Operating system
• Cookies and similar technologies
• Website usage information

2. How We Use Your Information

We use your information to:

• Process vehicle reservations.
• Confirm and manage bookings.
• Verify customer identity and eligibility.
• Process payments and refunds.
• Provide customer support.
• Send booking confirmations and important service updates.
• Improve our website and services.
• Prevent fraud and unauthorized activities.
• Comply with legal and regulatory obligations.

3. Payment Information

Payments are processed through secure payment service providers. We do not intentionally store complete payment card information on our servers unless required for lawful business purposes.

4. Sharing of Information

We may share your information with:

• Payment processors
• Vehicle rental partners (when applicable)
• Customer support providers
• Technology and hosting providers
• Government or law enforcement authorities when legally required

We do not sell your personal information to third parties.

5. Cookies

Our website uses cookies to:

• Remember user preferences
• Improve website performance
• Analyze website traffic
• Enhance user experience

You can manage or disable cookies through your browser settings.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information only for as long as necessary to:

• Fulfill rental services
• Meet legal and accounting requirements
• Resolve disputes
• Enforce our agreements

8. Your Rights

Depending on applicable laws, you may have the right to:

• Access your personal information.
• Request correction of inaccurate information.
• Request deletion of your personal data.
• Object to certain processing activities.
• Withdraw consent where applicable.

Requests may be submitted using the contact information below.

9. Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those external websites.

10. Children's Privacy

Our services are intended only for individuals legally eligible to rent a vehicle. We do not knowingly collect personal information from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on this page with a revised effective date.

12. Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact us through the contact information provided on carresservedesk.com.